Terms & Conditions
We appreciate your purchase of our designs. Here are our conditions of purchase. By summiting your order via this website or purchasing our designs at any of our outlets you are agreeing to these terms.
We post on Tuesdays & Thursdays. We are a small team dedicated to getting your order out as quickly as possible. If we were at the post office every day then we wouldn’t be making your beautiful treasures. We are posting from the East Coast of NSW.
If you select the FREE post option, this is sent as a large letter, please allow up to one week (7 days) for this to arrive at its destination. There is NO tracking offered with this selection.
If you would like tracking on your parcel please select that option. A tacking number will be provided to you once your item is posted.
If you wish to fast track your parcel please select express post. Please note that due to current health events, express post is no longer guaranteed next day delivery in a lot of cases. However it is a lot quicker than regular post, and a tracking number is provided.
Made to order Products.
These designs are made for you upon receipt of your order. Please allow 3-7 working days for your order to be handmade by our team, before dispatch. Then normal Australia post rules apply from time posted.
Orders not received
Please contact us through the contact page if your order has not been received within the time originally stated in the terms or what you deem to be reasonable.
If your order is lost by Australia Post, we will resend your order but we request that four weeks passes from the dispatch date prior to the order being resent. For international orders six weeks is required to wait!
Missing or damaged items
Please contact us via the contact page if your order is incomplete or incorrect.
Rarely do we have something returned to us, with manufacturer faults. We will happily assist in repairing any item(s) that are damaged, and send the item(s) back to you with no charge. However we do assess the damage and reserve the right to charge for repairs if we feel that the item(s) have not been treated with care.
If for some reason your item arrives broken, we will happily repair any damage that has occurred during transit. We ensure all our customers that we do pack all of our deliveries very carefully to protect from such occurrences.
However if you have accidentally damaged your new treasure then repair costs will apply and all postage expense will be charged to the customer. Assessment of repair charges will be determined on an individual basis, and will require that the customer send the item back to us at their expense. Our charges are always fair – we want you to be enjoying your treasure again as soon as possible!
Refunds & Exchanges
No refunds or exchanges are given for change of mind. Because of health regulations, earrings cannot be returned (unless faulty- and they must qualify as per our above process before an exchange or refund will be offered)
If you are wishing to exchange an item that is the wrong size. This exchange must be approved via email contact, and contact must be made within 3 days of delivery receipt. Any item that has been approved must be returned at buyers cost in original unused condition. Original packaging, proof of purchase and contact details including Name, phone, return address. Appleye reserves the right to refuse returns that are not approved. Returns are not accepted for earrings (unless faulty and approved for return)
Please DO NOT return anything to us that has not been approved first in writing.
We are more than happy to have a chat with you regarding any of our policies or any other questions call 0412 718 171
By summiting your order via this website or via any of our outlets you are agreeing to these terms and conditions of purchase.